In this collection, we cover the entire journey of getting, building and improving your AI agent from start to finish. It's a bird's eye view of AI agent projects covering what you need to know if you are managing an AI agent or responsible for conversational AI strategy.
Onboarding for project managers
Lessons
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Plan your AI agent
Learn how to plan a successful AI agent project — from defining scope and KPIs to setting the stage for long-term success.
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Implement your AI agent
Explore the key steps of AI agent implementation — from building to testing and ensuring quality throughout.
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AI agent in hyper care
Discover what happens after go-live — from conversation reviews to optimization tools, learn how we support AI agents during hyper care.
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AI agent in production
Learn how we improve AI agents in production — from boosting visibility and expanding usage to adding capabilities and personalization.