All Activities
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Conversation design for voice
We learn the basics of designing content for voicebots. We look at how the voice channel differs from chat and which features you can use to enhance your voice flows.
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Building trust through security & data protection
Data security is essential for protecting sensitive information and maintaining customer trust. Boost.ai helps businesses build trust by offering tools for data protection and compliance. This lesson covers Boost.ai’s security measures, emphasizing cloud hosting as a secure solution and how...
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Why support multiple languages?
If you are interested in finding out how multiple languages work, why and when it should be implemented, and how to get started. Then this is the course for you.
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How boost.ai leverages generative AI
Get an overview of how boost.ai build and implement high performing virtual assistants by leveraging Generative AI within our custom platform.
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Security & privacy features in the boost platform
Boost.ai is an organisation that takes security and privacy very seriously, and the platform has several features that will help you manage you and your end user's date securely and responsibly. We can not give advice on how to configure...
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What parts make up a virtual agent?
Are you new to boost.ai's platform, or curious what it is? In this course we explain how our platform is set up, in broad lines, to help you understand how we help you deliver great virtual agents.
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Automate more interactions
The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for virtual agent projects, because automated interactions save time, money and resources. This course covers...
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Increase your traffic
In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your virtual agent's project.
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Working with intent overview
In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient virtual agent project. We show what you can do with it, and share examples of how to use it...
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Teaching our VA to understand & respond to users
In its simplest form, a virtual agent needs to understand what users are saying and respond appropriately. In this activity, we are going to dive into how we build understanding and create responses in the boost.ai platform.
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Understanding the boost.ai platform
If you're new to boost.ai and need a broad overview of our product and how it works, then this is your starting point. Even if you don't have access to the boost.ai platform yet, this is a perfect introduction to...
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Building virtual agents with boost.ai
Building virtual agents might sound like a big task, but it's not that bad so long as we approach it systematically. This course is all about giving you an overview of how it's done.
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The boost.ai platform
Get a quick overview of what virtual agents are, the parts that they are made of and how they work within the boost.ai platform.
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Building flexible responses with generative action
Generative action allows us to create dynamic and flexible responses that cover multiple scenarios and use cases. This course gives an introduction to how to write instructions, upload knowledge, design action and API hooks, and set up guardrails, making sure...
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Giving the best response: Generative or predefined?
Let's explore the building blocks of conversation design: generative and predefined responses.
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LLM-powered features & tools
In this course we've highlighted some of our exciting LLM-powered features and tools.
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How to reduce immediate human escalation
Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the virtual agent first.
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Covering a wide range of topics & tasks in days
We can combine a variety of different methods to create a virtual agent ready to answer questions on thousands of topics. In this course we will se what they are and their strengths.
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Measuring and analysing CSAT
Customer satisfaction, or CSAT, is an important metric that can be difficult to work with. In this course you will learn not only how to best measure CSAT, but also how to analyse your CSAT data.
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Virtual agent in production
Let's look at the steps we take when our virtual agent is in production to improve it. We look at the different types of initiatives we might take to increase traffic by increasing visibility and improving channel strategy, expanding the...
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Your virtual agent in 'hypercare'
Let's look at the activities we undertake in the period after the virtual agent goes live. From conversation review to the tool we have to improve the virtual agent, everything is covered in the period we call hypercare.
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Planning your virtual agent
Let's look at everything you need to know about virtual agent projects with boost.ai before you start building. We look at why you need a virtual agent, scoping, KPIs, and success planning.
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Project manager certificate
Are you the project manager for a new virtual agent? This onboarding covers the entire implementation journey, from planning to building to going live. Take this onboarding to stay one step ahead and lead your team to success.
