High-priority synonym clean-up
In this live session, we will look at some clean-up issues you might be neglecting and really shouldn’t be.
All Activities
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Generative action
In this live session, we’ll take a closer look at Generative Action, the game-changing feature revolutionizing the way we think and work in the platform. Join Customer Education Specialists Kristian Wilhelmsen and Simeon Kristoffersen for a live demonstration, uncovering its...
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Building virtual agents with Gen AI
Generative AI helps us build smarter virtual agents, faster. But it's not without its challenges. We combine large language models (LLMs) with natural language understanding (NLU) to provide guardrails that make them safe for enterprise use.
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The boost.ai platform
Get a quick overview of what virtual agents are, how they work, and how to implement one for your business.
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Building flexible responses with generative action
Generative action allows us to create dynamic and flexible responses that cover multiple scenarios and use cases. This course gives an introduction to how to write instructions, upload knowledge, design action and API hooks, and set up guardrails, making sure...
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Roskilde municipality: Serving the people through voice
Join us in this live to hear more about Roskilde municipality's use case for voice, the lessons learned by implementing it, and how it impacted their call center.
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2nd line support VA
Join us this session to hear Tryg’s story, the benefits of building a 2nd line VA and their lessons learned from their many projects.
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Analyzing written feedback
In this session, we’ll talk about thematic analysis as a way to get the most out of your written feedback and use it for improvements.
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LLM-powered features & tools
In this course we've highlighted some of our exciting LLM-powered features and tools.
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Building generative and predefined responses
Let's explore the building blocks of conversation design: generative and predefined responses.
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Building understanding and action flows
In its simplest form, a virtual agent needs to understand what users are saying and respond appropriately. In this activity, we are going to dive into how we build understanding and create responses in the boost.ai platform.
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Reducing immediate escalation
When you’ve worked hard to build a great virtual agent, there’s nothing quite as annoying as seeing your hard work go to waste. That’s what immediate escalations do. When users ask for a human right away, at the welcome message,...
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How to reduce immediate human escalation
Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the virtual agent first.
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Different ways to build a virtual agent
We cover the different ways we have to get started with building a virtual agent: automator, industry modules, objects and bespoke intents.
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Measuring and analysing CSAT
Customer satisfaction, or CSAT, is an important metric that can be difficult to work with. In this course you will learn not only how to best measure CSAT, but also how to analyse your CSAT data.
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BOOST CAMP 2024!
Boost Camp is back, and this year, we’re diving into the future of AI-driven customer experience. But with a crucial distinction: we’re not just exploring the technologies like conversational AI, generative AI and voice automation that make outstanding customer interactions...
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Product update Q1
This product update session will cover what’s new since August and what we’re working on next. So join us for a run-through of the newest features, an overview of changes, and some discussions on where we’re headed for 2024 led...
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CSAT: Measure, analyze, improve & repeat
Customer satisfaction (CSAT) is a common way to evaluate the quality of customer support, but there's more to it than meets the eye: how do we measure it, and how do we use the results to improve? This and more...
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Project manager certificate
In this collection we cover the entire journey of getting, building and improving your virtual agent from start to finish. It's a bird's eye view of virtual agent projects covering what you need to know if you are managing a...
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You virtual agent in 'hypercare'
Let's look at the activities we undertake in the period after the virtual agent goes live. From conversation review to the tool we have to improve the virtual agent, everything is covered in the period we call hypercare.
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Virtual agent in production
Let's look at the steps we take when our virtual agent is in production to improve it. We look at the different types of initiatives we might take to increase traffic by increasing visibility and improving channel strategy, expanding the...
