In this article, we dive into the concept of inclusive design: Designing for vulnerable users. Regardless of your virtual agent (VA)'s use case, you will have vulnerable users, and it is good to think about how to design your VA...
Large language models, or LLMs, have gained a lot of attention ever since ChatGPT burst onto the scene. The technology is evolving fast and understanding how it actually works can be challenging. In this series of videos we aim to...
We introduce the boost.ai hybrid approach and look at the most important features of the boost.ai admin panel to get you started with your virtual agent project quickly.
The boost.ai's hybrid NLU combines boost.ai’s NLU with the power of LLMs to make predictions and generate answers. Find out how the hybrid model can help you get the best of both worlds!
Your VA should show that it understands your users. But how should it do that? This article takes a look at the study from Papenmeier and Topp (2023), published at the Conversational User Interfaces (CUI) conference 2023.
What to prioritize - designing a good personality, or building reliable answers? Let's see what your users expect, and you'll be more comfortable leaving the persona design for last. This article is based on work from Makany and colleagues, published...
Humans use humour to deal with awkward situations and repair mistakes. So should our VAs use humour, too? This article takes you through a research paper by Clausen and colleagues, published at the Conversational User Interface (CUI) conference 2023.
Do you know when to use buttons (and when not to)? Let yourself be informed by what research has to say - including the latest insights from the Conversational User Interfaces (CUI) conference 2023.
Did you miss out on boostcamp? Or did you attend and still want more? In this session we’ll go through the highlights, the big themes, and some thoughts for the future. If you missed out then there might still be...
This session we dive into one of the most interesting KPIs on any project: Customer satisfaction (CSAT). What is the CSAT impact of a virtual agent? Can people be just as happy talking to a chatbot as talking to a...
In this session we take a look at virtual agent (VA) project management. Join us as we at boost.ai break down the lessons we’ve learned on how to successfully run a VA project.
In this path, we'll cover the essential concepts and provide valuable insights to help you make informed decisions throughout the planning stage of your virtual agent project.
At boost.ai we believe that all our customers should be empowered to take full advantage of the cutting-edge features provided in the boost.ai platform, so they can maximize ROI and improve C-SAT scores. We do that through courses that are...
In boost.ai we believe that all of our customers should be empowered to take full advantage of the cutting-edge features provided in the boost.ai platform so they can maximize ROI and improve C-SAT scores. This is what the advanced courses...
If you'll be working as the project manager for a Virtual Agent project, or something similar, then it's important that you know how to plan, perform and results. These courses cover everything you need to make your virtual agent a...
The AI Trainer onboarding is designed to teach you everything you need to know to start working in the admin panel. Through these courses you will learn how to build and train a Virtual Agent from scratch. You will learn...
Curious to find out what a project together with boost.ai looks like? In this course, we outline the typical steps we take together to create a great virtual agent project.
Are you new to boost.ai's platform, or curious what it is? In this course we explain how our platform is set up, in broad lines, to help you understand how we help you deliver great virtual agents.
Not quite sure what a virtual agent is, or what it can do for you? In this course we explain the basics.
This study, conducted by Marita Skjuve (SINTEF), interviewed 10 actual bank customers about their experiences with IVRs and the bank’s brand new voice VA, and asked them:What would you prefer? A human, an IVR, or a voice VA?
We’ve all seen them: end-users that write their live’s story, and the inevitable unknown from our VA as a response. In this article, we show you how to guide your users in talking to your virtual agent.
A document with tips and tricks for when you've planned an interview/usability test and need a little reminder, including a downloadable (and printable) version to bring with you in real life.
