What to prioritize - designing a good personality, or building reliable answers? Let's see what your users expect, and you'll be more comfortable leaving the persona design for last. This article is based on work from Makany and colleagues, published...
Humans use humour to deal with awkward situations and repair mistakes. So should our VAs use humour, too? This article takes you through a research paper by Clausen and colleagues, published at the Conversational User Interface (CUI) conference 2023.
Do you know when to use buttons (and when not to)? Let yourself be informed by what research has to say - including the latest insights from the Conversational User Interfaces (CUI) conference 2023.
In this path, you'll learn how to use the API connector to connect your virtual agent (VA) to external systems and databases. These connections are crucial for providing personalised experiences & performing actions on our users' behalf, and can dramatically...
Not quite sure what a virtual agent is, or what it can do for you? In this course we explain the basics.
Curious to find out what a project together with boost.ai looks like? In this course, we outline the typical steps we take together to create a great virtual agent project.
Are you new to boost.ai's platform, or curious what it is? In this course we explain how our platform is set up, in broad lines, to help you understand how we help you deliver great virtual agents.
This study, conducted by Marita Skjuve (SINTEF), interviewed 10 actual bank customers about their experiences with IVRs and the bank’s brand new voice VA, and asked them:What would you prefer? A human, an IVR, or a voice VA?
A step by step document detailing the things you need to think about when planning an interview / usability test, including a downloadable (and printable) version to bring with you in real life.
A document with tips and tricks for when you've planned an interview/usability test and need a little reminder, including a downloadable (and printable) version to bring with you in real life.
We’ve all seen them: end-users that write their live’s story, and the inevitable unknown from our VA as a response. In this article, we show you how to guide your users in talking to your virtual agent.
Intuition and research alike tells us that human likeness helps to make virtual agents (VAs) more trustworthy, but when a VA fails to provide help - does it really matter how human like it is? (Spoiler: it does not!)
"If it's easy, a chatbot will do. But complex stuff? I want a human for that". But what is "easy" and what is "complex"? How does this influence user preferences to use a chatbot? We dug into this together with...
When we create a VA, we want nothing more than our customers to engage with it. This isn't always easy - sometimes they need a little convincing, or a nudge in the right direction. We show that you need to...
A virtual agent (VA) personality sounds great. But it’s hard to turn a personality into something concrete when actually writing conversations. That’s why this article keeps it really simple: you don’t need a personality, you need a role.
Can we identify the "paths" our customers take through our conversation flows, and identify where we need to improve them? Do they complete our flows? Where do they drop off?
System actions trigger when a specific situation occurs and they allow our VA to recover the conversation and give the user a way forward. In this course, we cover how they do that and what we should think of when...
In this path, you'll learn how to use objects. Objects are reusable templates for intents, training- and test data, and even responses. They allow us to create hundreds of intents in just a few hours, and can make building, managing...
This course will cover the basics of entity extraction, how we gather and use information from our end users. It also covers the basics of API connectors and if statements.
In this course we'll teach you all about context topic: the virtual agent (VA)'s capability to remember what the user was talking about. This ensures a much smoother conversational experience, and improves customer satisfaction (CSAT).
In this course we will teach you how to use context action: improving your virtual agent (VA)'s capabilities to understand follow-up questions like "why do you need to know?", or "Can you help me find it?".
In this course we'll explore how conversational IVRs, or voice bots, can help create customer experiences that help us retain customers and bring value to our businesses. We'll also learn about the synergies between chat and voice and the benefits...
