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  • Build AI agents with boost.ai

    Learn the basics of building AI agents — a step-by-step overview that makes the process simple and approachable.

    • Path
    • Duration 46m

  • Build generative responses with gen action

    Get started with generative actions — learn how to write instructions, upload knowledge, and design dynamic responses with control and flexibility.

    • Path
    • Duration 1.3h
    • Beginner

  • Reduce immediate escalations

    Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the AI agent first.

    • Path
    • Duration 15m
    • Intermediate

  • Covering a wide range of topics & tasks in days

    We can combine a variety of different methods to create n AI agent ready to answer questions on thousands of topics. In this course we will se what they are and their strengths. 

    • Duration 6m
    • Beginner

  • Measure and analyse CSAT

    Customer satisfaction, or CSAT, is an important metric that can be difficult to work with. In this course you will learn not only how to best measure CSAT, but also how to analyse your CSAT data.

    • Path
    • Duration 1.5h
    • Beginner

  • Implement your AI agent

    Explore the key steps of AI agent implementation — from building to testing and ensuring quality throughout.

    • Path
    • Duration 25m
    • Beginner

  • Basic onboarding for project managers

    Are you the project manager for a new AI agent? This onboarding covers the entire implementation journey, from planning to building to going live. Take this onboarding to stay one step ahead and lead your team to success.

    • Collection
    • Duration 4.5h
    • Beginner
    • Credential

  • Plan your AI agent

    Learn how to plan a successful AI agent project — from defining scope and KPIs to setting the stage for long-term success.

    • Path
    • Duration 27m
    • Beginner

  • AI agent in production

    Learn how we improve AI agents in production — from boosting visibility and expanding usage to adding capabilities and personalization.

    • Path
    • Duration 25m
    • Beginner

  • AI agent in hyper care

    Discover what happens after go-live — from conversation reviews to optimization tools, learn how we support AI agents during hyper care.

    • Path
    • Duration 30m
    • Beginner

  • Implement multiple languages

    If you want to implement more than one language in your AI agent then there's two main tasks: First we have to train the second language so that the model can understand and detect it, and second we have to...

    • Path
    • Duration 45m
    • Beginner

  • Track important flows with goals

    Learn how to use goals to track flow usage and generate key statistics. This course shows how goals reveal user behavior and provide insights into how your AI agent is performing.

    • Path
    • Duration 20m
    • Intermediate

  • Get started with the API connector

    Discover how to use the API connector to link your AI agent with external systems and databases. Learn how integrations enable personalized experiences, perform actions for users, and significantly increase your agent’s value.

    • Path
    • Duration 1.5h
    • Intermediate

  • Implementing an AI agent with boost.ai

    Curious to find out what a project together with boost.ai looks like? In this course, we outline the typical steps we take together to create a great AI agent project.

    • Duration 5m
    • Beginner

  • Repair conversations with system actions

    Learn how system actions help your AI agent recover conversations and guide users forward. This course covers when they trigger and what to consider when designing them effectively.

    • Path
    • Duration 33m
    • Intermediate

  • Extract and use variables with entities

    This course will cover the basics of entity extraction, how we gather and use information from our end users. It also covers the basics of API connectors and if statements.

    • Path
    • Duration 2h
    • Intermediate

  • Get started with context topic

    In this course we'll teach you all about context topic: the AI agent's capability to remember what the user was talking about. This ensures a much smoother conversational experience, and improves customer satisfaction (CSAT).

    • Path
    • Duration 54m
    • Intermediate

  • Get started with context action

    In this course we will teach you how to use context action: improving your AI agent's capabilities to understand follow-up questions like "why do you need to know?", or "Can you help me find it?".

    • Path
    • Duration 45m
    • Intermediate

  • Create value with voice agents

    In this course we'll explore how conversational IVRs, or voice agents, can help create customer experiences that help us retain customers and bring value to our businesses. We'll also learn about the synergies between chat and voice and the benefits...

    • Path
    • Duration 1.1h
    • Intermediate

  • Get started with conversation review

    Learn the basics of conversation review — what it is, how it works, and how to use it effectively in your daily workflow.

    • Path
    • Duration 1.4h
    • Intermediate