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  • Improving your virtual agent

    This course covers how you improve the VA through clean-up reports and by resolving issues from the test results. 

    • Path
    • Duration 2.8h
    • Beginner

  • Creating virtual agent content

    This course covers how to create basic responses and action flows. Finally, it wraps up the AI Trainer certification. 

    • Path
    • Duration 1.9h
    • Beginner

  • Ai trainer certificate

    Learn everything you need to know to start working in the admin panel: Build & train a virtual agent from scratch.  Create simple/complex responses. Integrate your virtual agent with APIs. After completion, you will be able to download a certificate...

    • Collection
    • Duration 7.9h
    • Beginner
    • Credential

  • AI trainer certificate

    Learn everything you need to know to start working in the admin panel: Build & train a virtual agent from scratch.  Create simple/complex responses. Integrate your virtual agent with APIs. After completion you will be able to download a certificate...

    • Path
    • Duration 7.9h
    • Rating 4.0
    • Beginner
    • Credential

  • Get started with conversation review

    Conversation review is a strong tool in our data analysis toolkit, but before we get to that point we first need to know the basics: What is a review? What tools are available? How do we incorporate it in our...

    • Path
    • Duration 1h
    • Rating 5.0
    • Intermediate

  • Working with intent overview

    In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient virtual agent project. We show what you can do with it, and share examples of how to use it...

    • Duration 30m
    • Beginner

  • Automate more interactions

    The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for virtual agent projects, because automated interactions save time, money and resources. This course covers...

    • Duration 1h
    • Beginner

  • Increase your traffic

    In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your virtual agent's project.

    • Duration 1h
    • Beginner

  • Create value by implementing live chat

    This course explores the question "How can your project benefit from a live chat integration?" It also shows how boost.ai's human chat works, which is boost.ai's own live chat solution.

    • Path
    • Duration 40m
    • Intermediate

  • Get started with the downloadable clean-up report

    In this course, you'll learn how to start using the downloadable clean-up reports to improve your model. It contains tips and tricks on what to work on first, and when you should prioritize which report.

    • Path
    • Duration 1h
    • Advanced