Building the VA

All Topics

• Intents and Actions
• VA Conversation Design
• Synonyms & Predictions
• Planning

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• Conversation Review
• Model Quality
• Statistics & KPIs: Measure & Improve

All Topics

• Entity Extraction
• Integrations
• Voice

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• AI Trainer Certificate
• Project Manager Certificate

All Topics

• An introduction to LLMs
• The Hybrid Model
• LLM-powered Features and Tools

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• Boost research (with academic partners)
• Conversational User Interface Conference 2023
• NordiCHI22 Conference
• Conversations 2022 Conference
• Other academic work
• Resources

All Topics

• AI Trainer Sessions: Season 1
• AI Trainer Sessions: Season 2
• AI Trainer Sessions: Season 3
• AI Trainer Sessions: Season 4