You can’t Improve your virtual agent without knowing how well it’s already doing, and that requires a data-driven approach. So, in this interactive webinar, we’ll give you a concrete framework to work with. By the end, you’ll be able to...
Let's take a short tour of the admin panel to see how we set up a virtual agent in the backend.
Conversation review is a strong tool in our data analysis toolkit, but before we get to that point we first need to know the basics: What is a review? What tools are available? How do we incorporate it in our...
This session covers the conversation review tool and the importance of reviewing conversations. Conversation review is the most important tool we have to gain insight into the user experience and estimate automation rates. It’s also an important tool for improvement.
In this session, we show 7 common issues with conversation flows, why they are bad for your customer's experience, what you can do to avoid them, and how to fix it if you have them yourself!
