Escalating to other channels
This session is about escalations: transferring users from the VA to another, human channel. We discuss what those channels are, in which cases we want to escalate, and how to do it in the best way possible.
This session is about escalations: transferring users from the VA to another, human channel. We discuss what those channels are, in which cases we want to escalate, and how to do it in the best way possible.
