System actions trigger when a specific situation occurs and they allow our VA to recover the conversation and give the user a way forward. In this course, we cover how they do that and what we should think of when...
In this course we'll teach you all about context topic: the virtual agent (VA)'s capability to remember what the user was talking about. This ensures a much smoother conversational experience, and improves customer satisfaction (CSAT).
In this course we will teach you how to use context action: improving your virtual agent (VA)'s capabilities to understand follow-up questions like "why do you need to know?", or "Can you help me find it?".
In this path, you'll learn how to use objects. Objects are reusable templates for intents, training- and test data, and even responses. They allow us to create hundreds of intents in just a few hours, and can make building, managing...
In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient virtual agent project. We show what you can do with it, and share examples of how to use it...
This session covers intent overview: A feature specifically designed to help with project & data management and assigning responsibilities. Boost.ai uses it in all new implementations, and we think all of our existing customers should start using it too!
In this session, we share tips and tricks to make the most of processes: building blocks that make our complex flows less cluttered, and give us more control over our content.
In this session we focus on intent training data duplicates, intent training data language issues and intent training data outliers.
In this session we have AI trainers Miika and Ruta from SEB and If respectively, who have worked with filters in their project for years. Hear their stories, their use cases and their advice to anyone thinking about implementing filters...
This session is about escalations: transferring users from the VA to another, human channel. We discuss what those channels are, in which cases we want to escalate, and how to do it in the best way possible.
In this session we explore context topic: the ability of the virtual agent (VA) to remember what was said before. The session covers when we as AI trainers need to add it, and what words we should add as context.
This session covers context action, a feature that allows our users to ask follow-up questions without breaking their conversation flow. We talk about why, where and how to use context action for your virtual agent (VA).
In this session, we explore the best practices of how to implement and work in multiple languages: it doesn't have to be complicated, but you'll need a good strategy to make it work.
In this session we will introduce objects. Objects will be the new way to both build and manage intents at large scale, creating hundreds of new intents with just a few clicks. Objects will replace dynamic intents.
How do you begin implementing a custom API flow? In this session, one of our customers (Mekonomen) shares how they built their hugely successful flow to book appointments with a car mechanic. They share insights, unexpected payoffs, and tips &...
In this session, we'll look at how to combine basic system actions with entity extractions, IF statements, API connectors and A/B testing to guide conversations efficiently and smartly.
Let's take a short tour of the admin panel to see how we set up a virtual agent in the backend.
In this session, we will show you the magic of the LLM action - one of v12.1's biggest new features. You'll learn how to set one up and what kinds of things you can start handing off to LLMs within...
Generative action allows us to create dynamic and flexible responses that cover multiple scenarios and use cases. This course gives an introduction to how to write instructions, upload knowledge, design action and API hooks, and set up guardrails, making sure...
Get a quick overview of what virtual agents are, how they work, and how to implement one for your business.
In this course we've highlighted some of our exciting LLM-powered features and tools.
