In this course, you'll learn how to start using the downloadable clean-up reports to improve your model. It contains tips and tricks on what to work on first, and when you should prioritize which report.
This session introduces clean-up reports, both the built-in and downloadable ones. It establishes an overview of what they provide without going into the details, such as what kind of information we can find, how to prioritize and how to work...
This session looks at how we calculate resolution rates and what our resolution rates tell us. This metric is important because we want you to make data driven decisions and to be able to accurately assess the health of your...
In this session we summarize what we’ve discussed so far, cover a few reports that we haven’t looked at yet (like intent sum up and important words by intent), and end with instructions on how you should work with these...
Test data is a vital part of how the virtual agent works, both before and after we go live. In this session we show you the benefits of using the test data contribution tool, which many may not know about.
