When we create a VA, we want nothing more than our customers to engage with it. This isn't always easy - sometimes they need a little convincing, or a nudge in the right direction. We show that you need to...
Intuition and research alike tells us that human likeness helps to make virtual agents (VAs) more trustworthy, but when a VA fails to provide help - does it really matter how human like it is? (Spoiler: it does not!)
A step by step document detailing the things you need to think about when planning an interview / usability test, including a downloadable (and printable) version to bring with you in real life.
A document with tips and tricks for when you've planned an interview/usability test and need a little reminder, including a downloadable (and printable) version to bring with you in real life.
Do you know when to use buttons (and when not to)? Let yourself be informed by what research has to say - including the latest insights from the Conversational User Interfaces (CUI) conference 2023.
Humans use humour to deal with awkward situations and repair mistakes. So should our VAs use humour, too? This article takes you through a research paper by Clausen and colleagues, published at the Conversational User Interface (CUI) conference 2023.
What to prioritize - designing a good personality, or building reliable answers? Let's see what your users expect, and you'll be more comfortable leaving the persona design for last. This article is based on work from Makany and colleagues, published...
Your VA should show that it understands your users. But how should it do that? This article takes a look at the study from Papenmeier and Topp (2023), published at the Conversational User Interfaces (CUI) conference 2023.
In this article, we dive into the concept of inclusive design: Designing for vulnerable users. Regardless of your virtual agent (VA)'s use case, you will have vulnerable users, and it is good to think about how to design your VA...
