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VA Conversation Design

Building the VA
9 results returned
  • Convince your users: not the least, but lesser effort

    When we create a VA, we want nothing more than our customers to engage with it. This isn't always easy - sometimes they need a little convincing, or a nudge in the right direction. We show that you need to...

    • Duration 2m
    • Beginner
  • How humanlike should your chatbot be?

    Intuition and research alike tells us that human likeness helps to make virtual agents (VAs) more trustworthy, but when a VA fails to provide help - does it really matter how human like it is? (Spoiler: it does not!)

    • Duration 2m
    • Beginner
  • Interview or usability test checklist

    A step by step document detailing the things you need to think about when planning an interview / usability test, including a downloadable (and printable) version to bring with you in real life.

    • Duration 5m
    • Beginner
  • Tips & tricks for a good interview

    A document with tips and tricks for when you've planned an interview/usability test and need a little reminder, including a downloadable (and printable) version to bring with you in real life.

    • Duration 6m
    • Beginner
  • How do buttons influence UX?

    Do you know when to use buttons (and when not to)? Let yourself be informed by what research has to say - including the latest insights from the Conversational User Interfaces (CUI) conference 2023.

    • Duration 5m
    • Rating 5.0
    • Beginner
  • Using humour for conversational repair

    Humans use humour to deal with awkward situations and repair mistakes. So should our VAs use humour, too? This article takes you through a research paper by Clausen and colleagues, published at the Conversational User Interface (CUI) conference 2023. 

    • Duration 3m
    • Rating 5.0
    • Beginner
  • Leave the persona for last

    What to prioritize - designing a good personality, or building reliable answers? Let's see what your users expect, and you'll be more comfortable leaving the persona design for last. This article is based on work from Makany and colleagues, published...

    • Duration 2m
    • Beginner
  • Show your understanding: paraphrase

    Your VA should show that it understands your users. But how should it do that? This article takes a look at the study from Papenmeier and Topp (2023), published at the Conversational User Interfaces (CUI) conference 2023. 

    • Duration 5m
    • Beginner
  • Inclusive VA design: How to design for all users

    In this article, we dive into the concept of inclusive design: Designing for vulnerable users. Regardless of your virtual agent (VA)'s use case, you will have vulnerable users, and it is good to think about how to design your VA...

    • Duration 3m
    • Beginner