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Statistics & KPIs: Measure & Improve

Improving the VA
8 results returned
  • Automate more interactions

    The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for virtual agent projects, because automated interactions save time, money and resources. This course covers...

    • Duration 1h
    • Beginner
  • Increase your traffic

    In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your virtual agent's project.

    • Duration 1h
    • Beginner
  • Research session: Asking the right questions

    In this session, we'll talk about asking the right questions, and how to do simple research yourself so that you can back up your project plans with good reasoning - and solid data.

    • Video
    • Duration 45m
    • Intermediate
  • Finding and deciding initiatives

    In this session, we discuss which tools and data to use to find the relevant initiatives that will increase the value of your virtual agent.

    • Video
    • Duration 45m
    • Intermediate
  • Interview or usability test checklist

    A step by step document detailing the things you need to think about when planning an interview / usability test, including a downloadable (and printable) version to bring with you in real life.

    • Duration 5m
    • Beginner
  • Tips & tricks for a good interview

    A document with tips and tricks for when you've planned an interview/usability test and need a little reminder, including a downloadable (and printable) version to bring with you in real life.

    • Duration 6m
    • Beginner
  • Customer satisfaction: Does solved mean happy?

    This session we dive into one of the most interesting KPIs on any project: Customer satisfaction (CSAT). What is the CSAT impact of a virtual agent? Can people be just as happy talking to a chatbot as talking to a...

    • Video
    • Duration 45m
    • Intermediate
  • Your role in a successful project

    In this session we take a look at virtual agent (VA) project management. Join us as we at boost.ai break down the lessons we’ve learned on how to successfully run a VA project.

    • Video
    • Duration 45m
    • Rating 5.0
    • Intermediate