The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for virtual agent projects, because automated interactions save time, money and resources. This course covers...
In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your virtual agent's project.
In this session, we'll talk about asking the right questions, and how to do simple research yourself so that you can back up your project plans with good reasoning - and solid data.
In this session, we discuss which tools and data to use to find the relevant initiatives that will increase the value of your virtual agent.
A step by step document detailing the things you need to think about when planning an interview / usability test, including a downloadable (and printable) version to bring with you in real life.
A document with tips and tricks for when you've planned an interview/usability test and need a little reminder, including a downloadable (and printable) version to bring with you in real life.
This session we dive into one of the most interesting KPIs on any project: Customer satisfaction (CSAT). What is the CSAT impact of a virtual agent? Can people be just as happy talking to a chatbot as talking to a...
In this session we take a look at virtual agent (VA) project management. Join us as we at boost.ai break down the lessons we’ve learned on how to successfully run a VA project.
