Testing your AI agent
Testing is a vital part of building an AI agent. Without testing, we won't know if what we have built works until its too late. Although we can never account for everything, we can still catch a lot of issues...
Analytics
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Measure and analyse CSAT
Customer satisfaction, or CSAT, is an important metric that can be difficult to work with. In this course you will learn not only how to best measure CSAT, but also how to analyse your CSAT data.
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Get started with conversation review
Learn the basics of conversation review — what it is, how it works, and how to use it effectively in your daily workflow.
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Automate more interactions
The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for AI agent projects, because automated interactions save time, money and resources. This course covers...
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Increase your traffic
In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your AI agent project.
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Reduce immediate escalations
Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the AI agent first.
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Track important flows with goals
In this path, we'll talk about goals. Goals track flow usage. They generate statistics about how many people go through (or complete) your flows, and can tell you important things about how your users are using your AI agent.
