Automation rate, the bottom line
Automation rate is one of the best indicators of value for your virtual agent. How much of your traffic can you automate? What does it even mean to automate, and how do we measure it? In this session, we address...
Webinars
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Customer satisfaction: Does solved mean happy?
This session we dive into one of the most interesting KPIs on any project: Customer satisfaction (CSAT). What is the CSAT impact of a virtual agent? Can people be just as happy talking to a chatbot as talking to a...
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Your role in a successful project
In this session we take a look at virtual agent (VA) project management. Join us as we at boost.ai break down the lessons we’ve learned on how to successfully run a VA project.
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Looking back at boostcamp 2023
Did you miss out on boostcamp? Or did you attend and still want more? In this session we’ll go through the highlights, the big themes, and some thoughts for the future. If you missed out then there might still be...
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Building a voice bot in 10 minutes
A lot of voice bots suck… but they don’t have to! In this session, we'll show you how to build a voice bot in 10 minutes - and what kind of voice use cases you may have in your own...
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Research session: Asking the right questions
In this session, we'll talk about asking the right questions, and how to do simple research yourself so that you can back up your project plans with good reasoning - and solid data.
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Calculating our resolution rate
This session looks at how we calculate resolution rates and what our resolution rates tell us. This metric is important because we want you to make data driven decisions and to be able to accurately assess the health of your...
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Finding and deciding initiatives
In this session, we discuss which tools and data to use to find the relevant initiatives that will increase the value of your virtual agent.
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Escalating to other channels
This session is about escalations: transferring users from the VA to another, human channel. We discuss what those channels are, in which cases we want to escalate, and how to do it in the best way possible.
