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Building the VA

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22 results returned
  • Understanding the boost.ai platform

    If you're new to boost.ai and need a broad overview of our product and how it works, then this is your starting point. Even if you don't have access to the boost.ai platform yet, this is a perfect introduction to...

    • Collection
    • Duration 1.1h
    • Beginner
  • Ai trainer certificate

    Are you an aspiring AI Trainer? This is the perfect onboarding for you to take as you build your first virtual agent. Learn all the basic tools to train a custom model, create responses, and get a feel for how...

    • Collection
    • Duration 7.9h
    • Beginner
    • Credential
  • Project manager certificate

    Are you the project manager for a new virtual agent? This onboarding covers the entire implementation journey, from planning to building to going live. Take this onboarding to stay one step ahead and lead your team to success.

    • Collection
    • Duration 1.8h
    • Beginner
    • Credential
  • Conversation design for voice

    We learn the basics of designing content for voicebots. We look at how the voice channel differs from chat and which features you can use to enhance your voice flows.

    • Path
    • Duration 30m
    • Intermediate
  • Security & privacy features in the boost platform

    Boost.ai is an organisation that takes security and privacy very seriously, and the platform has several features that will help you manage you and your end user's date securely and responsibly. We can not give advice on how to configure...

    • Path
    • Duration 1.3h
    • Intermediate
  • Building flexible responses with generative action

    Generative action allows us to create dynamic and flexible responses that cover multiple scenarios and use cases. This course gives an introduction to how to write instructions, upload knowledge, design action and API hooks, and set up guardrails, making sure...

    • Path
    • Duration 1.3h
    • Beginner
  • Implementing multiple languages

    If you want to implement more than one language in your virtual agent then there's two main tasks: First we have to train the second language so that the model can understand and detect it, and second we have to...

    • Path
    • Duration 45m
    • Beginner
  • Working with context topic

    In this course we'll teach you all about context topic: the virtual agent (VA)'s capability to remember what the user was talking about. This ensures a much smoother conversational experience, and improves customer satisfaction (CSAT).

    • Path
    • Duration 54m
    • Intermediate
  • Working with context action

    In this course we will teach you how to use context action: improving your virtual agent (VA)'s capabilities to understand follow-up questions like "why do you need to know?", or "Can you help me find it?".

    • Path
    • Duration 45m
    • Intermediate
  • Building at scale with objects

    In this path, you'll learn how to use objects. Objects are reusable templates for intents, training- and test data, and even responses. They allow us to create hundreds of intents in just a few hours, and can make building, managing...

    • Path
    • Duration 45m
    • Intermediate
  • LLM-powered features & tools

    In this course we've highlighted some of our exciting LLM-powered features and tools. 

    • Path
    • Duration 10m
    • Beginner
  • Working with intent overview

    In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient virtual agent project. We show what you can do with it, and share examples of how to use it...

    • Path
    • Duration 30m
    • Beginner
  • Covering a wide range of topics & tasks in days

    We can combine a variety of different methods to create a virtual agent ready to answer questions on thousands of topics. In this course we will se what they are and their strengths. 

    • Duration 6m
    • Beginner
  • Teaching our VA to understand & respond to users

    In its simplest form, a virtual agent needs to understand what users are saying and respond appropriately. In this activity, we are going to dive into how we build understanding and create responses in the boost.ai platform.

    • Duration 15m
    • Beginner
  • What is a virtual agent?

    Not quite sure what a virtual agent is, or what it can do for you? In this course we explain the basics.

    • Duration 4m
    • Beginner
  • What parts make up a virtual agent?

    Are you new to boost.ai's platform, or curious what it is? In this course we explain how our platform is set up, in broad lines, to help you understand how we help you deliver great virtual agents.

    • Duration 4m
    • Beginner
  • Implementing a virtual agent with boost.ai

    Curious to find out what a project together with boost.ai looks like? In this course, we outline the typical steps we take together to create a great virtual agent project.

    • Duration 5m
    • Beginner
  • How boost.ai leverages generative AI

    Get an overview of how boost.ai build and implement high performing virtual assistants by leveraging Generative AI within our custom platform.

    • Path
    • Duration 30m
    • Beginner
  • Building trust through security & data protection

    Data security is essential for protecting sensitive information and maintaining customer trust. Boost.ai helps businesses build trust by offering tools for data protection and compliance. This lesson covers Boost.ai’s security measures, emphasizing cloud hosting as a secure solution and how...

    • Path
    • Duration 14m
    • Beginner