This study, conducted by Marita Skjuve (SINTEF), interviewed 10 actual bank customers about their experiences with IVRs and the bank’s brand new voice VA, and asked them:What would you prefer? A human, an IVR, or a voice VA?
Let's look at everything you need to know about virtual agent projects with boost.ai before you start building. We look at why you need a virtual agent, scoping, KPIs, and success planning.
Let's look at the important parts of implementing a virtual agent. We cover the whole process from building the VA to quality assurance.
Let's look at the activities we undertake in the period after the virtual agent goes live. From conversation review to the tool we have to improve the virtual agent, everything is covered in the period we call hypercare.
Let's look at the steps we take when our virtual agent is in production to improve it. We look at the different types of initiatives we might take to increase traffic by increasing visibility and improving channel strategy, expanding the...
In this collection we cover the entire journey of getting, building and improving your virtual agent from start to finish. It's a bird's eye view of virtual agent projects covering what you need to know if you are managing a...
