In this path, you'll learn how to use the API connector to connect your virtual agent (VA) to external systems and databases. These connections are crucial for providing personalised experiences & performing actions on our users' behalf, and can dramatically...
This course will cover the basics of entity extraction, how we gather and use information from our end users. It also covers the basics of API connectors and if statements.
This course explores the question "How can your project benefit from a live chat integration?" It also shows how boost.ai's human chat works, which is boost.ai's own live chat solution.
In this course we'll explore how conversational IVRs, or voice bots, can help create customer experiences that help us retain customers and bring value to our businesses. We'll also learn about the synergies between chat and voice and the benefits...
