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3 results returned
  • Building a voice bot in 10 minutes

    A lot of voice bots suck… but they don’t have to! In this session, we'll show you how to build a voice bot in 10 minutes - and what kind of voice use cases you may have in your own...

    • Video
    • Duration 45m
    • Intermediate
  • From IVR to voice bot: yes, please!

    This study, conducted by Marita Skjuve (SINTEF), interviewed 10 actual bank customers about their experiences with IVRs and the bank’s brand new voice VA, and asked them:What would you prefer? A human, an IVR, or a voice VA?

    • Duration 4m
    • Beginner
  • Create value with voice bots

    In this course we'll explore how conversational IVRs, or voice bots, can help create customer experiences that help us retain customers and bring value to our businesses. We'll also learn about the synergies between chat and voice and the benefits...

    • Path
    • Duration 30m
    • Intermediate