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Conversations 2022 Conference

Research

Summaries of research work presented at the Conversations'22 conference, held in Amsterdam, The Netherlands.

2 results returned
  • Convince your users: not the least, but lesser effort

    When we create a VA, we want nothing more than our customers to engage with it. This isn't always easy - sometimes they need a little convincing, or a nudge in the right direction. We show that you need to...

    • Duration 2m
    • Beginner
  • Find your users' journey

    Can we identify the "paths" our customers take through our conversation flows, and identify where we need to improve them? Do they complete our flows? Where do they drop off?

    • Duration 2m
    • Rating 4.0
    • Beginner