This season contains: Clean-up reports, conversation review, escalation, test data tools, resolution rates, and exploring new initiatives.
This session looks at how we calculate resolution rates and what our resolution rates tell us. This metric is important because we want you to make data driven decisions and to be able to accurately assess the health of your...
In this session, we discuss which tools and data to use to find the relevant initiatives that will increase the value of your virtual agent.
This session is about escalations: transferring users from the VA to another, human channel. We discuss what those channels are, in which cases we want to escalate, and how to do it in the best way possible.
