Automation rate, the bottom line
Automation rate is one of the best indicators of value for your virtual agent. How much of your traffic can you automate? What does it even mean to automate, and how do we measure it? In this session, we address...
AI Trainer Sessions: Season 3
This season contains: Automation rates, A/B testing, customer satisfaction, system actions, API connector flows, filters, processes, project roles, and a look back at boostcamp 2023.
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Customer satisfaction: Does solved mean happy?
This session we dive into one of the most interesting KPIs on any project: Customer satisfaction (CSAT). What is the CSAT impact of a virtual agent? Can people be just as happy talking to a chatbot as talking to a...
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Your role in a successful project
In this session we take a look at virtual agent (VA) project management. Join us as we at boost.ai break down the lessons we’ve learned on how to successfully run a VA project.
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Looking back at boostcamp 2023
Did you miss out on boostcamp? Or did you attend and still want more? In this session we’ll go through the highlights, the big themes, and some thoughts for the future. If you missed out then there might still be...
