The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for AI agent projects, because automated interactions save time, money and resources. This course covers...
In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your AI agent project.
Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the AI agent first.
