This learning plan contains several basic courses that most AI Trainers should take as part of their onboarding. The courses in this collection will teach you how to build an AI agent, how to train it, how to improve it and how to write content. It might seem like a lot, but for the best learning experience, we recommend you not take everything at once. Instead, take what you need when you need it. The intention is that you should take this while working on an AI agent for the first time, taking the material you need when it's relevant and practicing what you've learned immediately.
Onboarding for AI Trainers
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Create and design basic content
Learn how to create clear, helpful responses using the essential tools for designing AI agent replies.
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Agentic action and prompt engineering
Get started with agentic actions — learn prompt engineering through writing instructions, uploading knowledge, and designing dynamic responses with control and flexibility.
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Design conversations for voice
We learn the basics of designing content for voice agents. We look at how the voice channel differs from chat and which features you can use to enhance your voice flows.
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Testing your AI agent
Testing ensures your AI agent works as intended and catches issues early. This course introduces boost.ai’s testing tools, showing how to use them effectively and understand their strengths and limitations.
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Get started with conversation review
Learn the basics of conversation review — what it is, how it works, and how to use it effectively in your daily workflow.
