What parts make up a virtual agent?
Outline
The boost.ai platform is a piece of software that allows anyone to build their own Virtual Agent. To simplify, we can divide it into three parts:
The interface is where our end users are. They want to have their problems solved, so they get in touch with our VA. Whether it is a chat window, an app, or a phone line, the interface is where the end user initiates their interactions.
The server is where the VA lives. All interactions that come in through the interface are sent to the server and then the VA will send its responses from there.
The admin panel is where the AI Trainers are. This is the place where AI Trainers improve and manage the VA. They get information from the VA about how it is performing, and they can make improvements based on this.