This course will cover the basics of entity extraction, how we gather and use information from our end users. It also covers the basics of API connectors and if statements.
To have to call or write an email to get an action done is demotivating for a user, especially when they are already chatting with a virtual agent. And for the company, it’s inefficient because they have to spend time on simple, yet time-consuming, tasks like looking up information and updating it in various third-party applications. It's not that hard to teach our VA to perform these tasks instead, and in this course, you get started on the basics. We will look at teaching our VA to:
- Identify specific information from user messages and extract it.
- Exchange information with other systems.
- Give conditional responses based on what we know.
So, if you are ready to start increasing automation and taking steps toward a seamless user experience, then this course is for you.
