Live chat is an integration that allows the Virtual Agent to transfer users directly to a human in the same chat window. It creates a seamless way for us to pass on complicated requests and for repairing failing conversations. It also allows us to funnel our traffic into a limited set of channels through the VA.
A live chat integration can create a lot of value, but exactly how and why depends on your project. This course explores the question "How can your project benefit from a live chat integration?" It also shows how boost.ai's human chat works, which is boost.ai's own live chat solution.