How to reduce immediate human escalation
Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the virtual agent first.
All Activities
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Why do people (not) use your chatbot?
"If it's easy, a chatbot will do. But complex stuff? I want a human for that". But what is "easy" and what is "complex"? How does this influence user preferences to use a chatbot? We dug into this together with...
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Convince your users: not the least, but lesser effort
When we create a VA, we want nothing more than our customers to engage with it. This isn't always easy - sometimes they need a little convincing, or a nudge in the right direction. We show that you need to...
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Automate more interactions
The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for virtual agent projects, because automated interactions save time, money and resources. This course covers...
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Increase your traffic
In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your virtual agent's project.
