Summaries of research work presented at the CUI'23 conference, held in Eindhoven, The Netherlands.
Humans use humour to deal with awkward situations and repair mistakes. So should our VAs use humour, too? This article takes you through a research paper by Clausen and colleagues, published at the Conversational User Interface (CUI) conference 2023.
Your VA should show that it understands your users. But how should it do that? This article takes a look at the study from Papenmeier and Topp (2023), published at the Conversational User Interfaces (CUI) conference 2023.
Do you know when to use buttons (and when not to)? Let yourself be informed by what research has to say - including the latest insights from the Conversational User Interfaces (CUI) conference 2023.
What to prioritize - designing a good personality, or building reliable answers? Let's see what your users expect, and you'll be more comfortable leaving the persona design for last. This article is based on work from Makany and colleagues, published...
In this article, we dive into the concept of inclusive design: Designing for vulnerable users. Regardless of your virtual agent (VA)'s use case, you will have vulnerable users, and it is good to think about how to design your VA...
