Product update Q3 2023
In this session we will talk about recent, new and upcoming features in the boost.ai platform, such as the LLM action, knowledge sync and our new three-layered hybrid NLU approach - as well as what might be coming in the...
Live Sessions: Season 4
This season includes the topics: Introduction to the LLM action, Seven simple issues and how to fix them, digging for data-driven improvements, measure and improve the traffic to our VA, and CSAT: Measure, analyze, improve & repeat
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Introduction to the LLM action
In this session, we will show you the magic of the LLM action - one of v12.1's biggest new features. You'll learn how to set one up and what kinds of things you can start handing off to LLMs within...
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Seven simple issues and how to fix them
In this session, we show 7 common issues with conversation flows, why they are bad for your customer's experience, what you can do to avoid them, and how to fix it if you have them yourself!
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Digging for data driven improvements
You can’t Improve your virtual agent without knowing how well it’s already doing, and that requires a data-driven approach. So, in this interactive webinar, we’ll give you a concrete framework to work with. By the end, you’ll be able to...
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Measure and improve the traffic to our VA
In this session, we'll look at how we measure traffic and talk about visibility and championing to help you identify different ways to improve your VA’s traffic and what resources you’ll need to achieve your goals. To do that we...
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CSAT: Measure, analyze, improve & repeat
Customer satisfaction (CSAT) is a common way to evaluate the quality of customer support, but there's more to it than meets the eye: how do we measure it, and how do we use the results to improve? This and more...
